For any warranty claim, please contact the retailer who you made your purchase with, they can help you out.

Please read our Warranty Policy

Purchased from our website? Continue below.

If you have purchased your product through this website please fill out this form BEFORE sending anything back to us.

Warranty Form

If you have any further questions, please contact our customer service team at: orders@solis.nz

 

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WARRANTY, RETURNS & REFUND POLICY

Thank you for shopping with Goal Zero. Goal Zero is distributed by Solis SW Limited in Australia.
If you are not entirely satisfied with your purchase, we’re here to help.

For any warranty claim, please contact the retailer who you made your purchase with, they can help you out. 
If you have purchased your product through this website please fill out this form BEFORE sending anything back to us.
Warranty Form

WARRANTY

The warranty for Goal Zero products is 2 years from the date of purchase for the original purchaser. Please refer to the Limited Warranty below for complete details regarding your product's specific warranty. All warranty claims require proof of purchase.

Read the complete Limited Warranty.

Warranty exception on all Lead Acid Batteries (Yeti 400, Yeti 150, and Yeti Tank) and Open Box product. Open Box product warranty is 6 months from the date of purchase.

RETURNS

Please review the Restrictions and Exceptions section below. Due to the Hazardous Materials law in Australia, some items cannot be returned if you change your mind.

You have 30 days to return an item from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, along with any labels/accessories/Guarantees/Instructions. You must retain the receipt or proof of purchase. All purchased items must be returned and inspected before any refund or exchange will be granted.

Please email info@solis.nz for a Return Authority number and the return address

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify as soon as reasonably practicable on the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). Please note that the timeframe for receiving the credit will vary, depending on your card issuer’s policies.

RESTRICTIONS AND EXCEPTIONS

Items cannot be returned if they have been modified or altered or damaged by you. As a result of copyright laws and hygiene regulations a refund or exchange is not available for the following:
Consumables (perishable products)
 Software
 Hazardous materials
 Flammable liquids or gases
 Gift cards
 Sale items

CONSUMER GUARANTEES ACT 1993

The Consumer Guarantees Act sets out minimum standards for items sold by Solis SW Limited. In the event that items are sold are deficient or are fault, then the retailer has the obligation to repair, replace or refund.

EXCHANGES

If an item is defective or damages, we can offer to exchange it for another one or another item of the same value. Proof of purchase is required in order to obtain an exchange. Please note, as mentioned above, items returned or exchanged must be in the same condition as received with all original packaging and labels returned with the item.

MANUFACTURING DEFECTS

Where the item is faulty or damaged due to manufacturing faults we will either (i) replace the items; or (ii) repair the item under the manufacturers guarantee; (iii) give you a refund. Manufacturing defects do not include normal wear and tear and any damage cause by accidental or nonaccidental damage.

SHIPPING

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable. You will be responsible for the costs of customs fees and taxes on re-entry back into Australia for all returns outside of Australia. If you receive a refund, the cost of return shipping will be deducted from your refund. The timeframe for return shipping will be subject to standard post (national and international) timeframes.

*if you have purchased your Goal Zero product through an Australian retailer you will need return it to the store or a sister store.

If you have purchased your product through this website please fill out this form BEFORE sending anything back to us.
Warranty Form

 

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LIMITED WARRANTY

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY.

GOAL ZERO LLC ("GOAL ZERO") warrants to the original consumer purchaser that this GOAL ZERO product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified, below, subject to the exclusions set forth, below. The foregoing provisions state GOAL ZERO's entire liability, and your exclusive remedy, for any breach of warranty, express or implied. GOAL ZERO will not assume, nor authorize any person to assume for it, any other liability in connection with the sales of GOAL ZERO products.

WARRANTY PERIOD

The warranty period for all GOAL ZERO products commences as of the date of purchase by the original consumer.

The warranty period for GOAL ZERO lead acid batteries (whether purchased on a stand-alone basis or as part of another product) is One Hundred and Eighty (180) days.

The warranty period for GOAL ZERO lithium battery-based Yeti products and Boulder solar panels is two (2) years.

The warranty period for all other GOAL ZERO products and components is two (2) years

REMEDY

GOAL ZERO will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property, and the replaced item becomes GOAL ZERO's property.

LIMITED TO ORIGINAL CONSUMER/BUYER

This warranty is not transferable to any subsequent owner of a GOAL ZERO product.

EXCLUSIONS AND LIMITATIONS

This Limited Warranty applies only to hardware products manufactured by or for GOAL ZERO that can be identified by the "GOAL ZERO" trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-GOAL ZERO products, even if packaged or sold with GOAL ZERO products. Non-GOAL ZERO manufacturers, or suppliers may provide their own warranties. For consumers outside of the contiguous US 48 states, a two (2) year warranty period is enforced for lithium power stations and Boulder solar panels. Claims on lithium power stations and Boulder panels from consumers outside of the contiguous 48 states after the two (2) year warranty period will be handled on a case by case basis, in compliance with local regulatory standards.

This warranty does not apply to: (i) damage caused by accident, abuse, misuse, misapplication, or non-GOAL ZERO products; (ii) damage caused by service performed by anyone other than GOAL ZERO; (iii) a product or a part that has been modified without the written permission of GOAL ZERO; (iv) a product where any GOAL ZERO serial number has been removed or defaced, or (v) any product purchased through an online auction house.

This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months thereafter.

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. GOAL ZERO SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF GOAL ZERO CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NOTHING IN THIS DISCLAIMER LIMITS OR EXCLUDES ANY GUARANTEES, WARRANTIES, REPRESENTATIONS OR CONDITIONS IMPLIED OR IMPOSED BY LAW, INCLUDING THE NEW ZEALAND CONSUMER LAW (OR ANY LIABILITY UNDER THEM) WHICH BY LAW MAY NOT BE LIMITED OR EXCLUDED.

No GOAL ZERO reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

IN NO EVENT WILL GOAL ZERO BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY GOAL ZERO PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL GOAL ZERO'S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE GOAL ZERO PRODUCT.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

OBTAINING WARRANTY SERVICE IN THE UNITED STATES

To obtain warranty service, you must contact our customer service team via telephone at (888) 794-6250, or via email at support@goalzero.com. If our customer service team determines that this is a warranty matter, they will give you a Return Material Authorization ("RMA") number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to GOAL ZERO at 675 West 14600 South, Bluffdale, Utah, USA 84065. We will process your return and send your repaired or replacement product to you at our expense for product being shipped to locations in the United States.

A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period. If you completed the online GOAL ZERO Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period (but warranty coverage is not conditioned upon such registration).

OBTAINING WARRANTY SERVICE IN AUSTRALIA

For product purchased in Australia please contact the Australian retailer from whom you purchased the product.

If you purchased your Goal Zero product through goalzero.com.au, please complete this form:
Warranty Form

For additional information please contact: info@solis.nz